Dear customers, we guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from us.
All items sold by Brenova are covered by the following comprehensive product warranties, but we won't take any responsibility for other websites that sell our brand Brenova products.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

1. Accepted Return

30-Day Unconditional Refund Guarantee for Unopened & Unused Items

If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within 30 days of receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Note that the return shipping fee is non-refundable and products must be returned unopened and unused for a refund.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

General Return

You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you would need to pay for the return or exchange cost if no quality issues are involved. Item(s) must be:

1.In brand-new condition

2.Uninstalled and/or non-assembled

3.Unused, no pieces missing

4.With original tags and original packaging

Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would NOT accept if the item(s) are marked delivered greater than 30 days when you initiate the return

 

2. Not Supporting the Return

（1）Return is not accepted when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.

（2）Arrived Damaged
If the item you have received is defective or damaged, contact our customer service the first time and provide us with photos or a video of the defective or damaged item within 7 days. In this case, after our checking, we can give a full refund.

（3）Missing Part
If your product parts are damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item to you or a full refund.

（4）Doesn't Work or Defective
When you received a product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask for a refund. When you received a product that is defective, you can ask our customer service to give you technical support or a solution, if you can repair it by yourself or your local store, we will provide you with some compensation.

（5）Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and provide us with the following proof in 7 days: Photos or a video of the incorrect item. We will send the new item to you.

3. Special Circumstances

（1）The Goods Have Not Been Received
In the unlikely event that you have not received your item or your package is missing, please get in touch with us and our team will assist you further. You can send us your order information (order number, email address, etc.). The customer service will query the corresponding logistics tracking number and handle it for you.
Note: Some orders may be split into several packages due to product weight and the quantity purchased, so there may be delays in arrival.

（2）The Description Does Not Match
If after you receive the product, you think the product does not match the description, and there is a real problem with the product, please take a photo or video to prove the problem and describe the problem in as much detail as possible. We will arrange compensation, resend, or refund for you according to the situation.

4. Return Confirmation

（1）Contact us via service@brenovadesign.com / +1 (877) 308-0527 to get a return shipping label. submit order no., a clear picture or video, and shipping packaging to confirm your return is accepted.
（2）When returning your package, please make sure the item is in good condition with all accessories inside.  Affix the provided return shipping label to the package and ship it to the address indicated on the label.

5.Return or Exchange Cost

（1）We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.

6.Refund and Compensation Process

（1）PayPal refunds may take up to 48 hours to process and appear in your account.
（2）Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.